I’ve been debating switching over to Rogers for about 3 years. I’ve called in several times to see what they could offer me, and nothing has been able to beat my Bell plan.
Over the last week or so, I decided to start calling in to sign up and port my number from Bell to Rogers, so that I can take advantage of the 6GB data plan for $30 before it expired on October 6th.
After calling about 15 times to different reps, and about seven-hours on the phone I finally got a CSR that was able to come pretty close to the Bell plan that I’m on with my HTC Touch. This was yesterday evening – I was getting anxious as it was getting pretty close to October 6th!I had to leave to meet up with some friends, so the CSR said that he would call me today around 5 p.m. to go over the plan details that he was going to work out for me. He said that he was going to spend about an hour trying to come up with the best plan that he could for me. Since I didn’t already have a mobile phone with Rogers, he was having a difficult time, because apparently he needed to create a mobile phone on my account to play around with all the pricing and plan details. That’s where we parted, and I was a bit concerned that he wasn’t going to call me. He was really nice and seemed quite knowledgeable. I was pleased that I finally got a CSR that was willing to help me get something as close to the plan that I have now.
5:45 p.m. came and I hadn’t heard anything from him. So I called Rogers, and after about 20-minutes of listening to bad music I got to speak with a rep. I let her know that I was looking for the person that I spoke with yesterday. I was told that he was in meetings or something, and that they would pass a note on to him to let him know to give me a call.
At 7:14 p.m. I got a call from a really friendly rep saying that the person I spoke with yesterday wasn’t at work today, but that he left the notes that he wrote down for her to follow-up with me. 104-minutes later all of the documentation and plan details were worked out.
So, despite the early termination fee I need to pay Bell, I’ve taken the plunge and have started the process to port my mobile number to Rogers.
Now it’s just a waiting game. The iPhone’s are out of stock, and when they get their next shipment they’re going to ship one to me.
I’m hoping that my Bell cell doesn’t get disabled before I get the new phone – I’m not too sure how the whole porting actually works when a phone is OOS.
I’m also a bit skeptical of the billing – I’m somewhat concerned that all the discounts and bonuses that were applied to the new activation aren’t going to actually be on the account. Having said that, the CSR that I just dealt with said that she’s going to be following-up on my account in a few days to make sure that everything is going ok with the porting, and that if I don’t have the new phone within a week she’ll be calling me to let me know what the status is.
Kudos to the CSR’s for stepping up, and offering me an outstanding plan. The closest plan that I was able to get up until this point was about $30/mo more, once you factor in taxes.
Once everything is settled, and the billing is all proper, I’ll post the full plan details. For now, I’ll leave you with this… the plan has more features that I have with Bell, and is only going to run me $5 to $9 more a month – that is… if everything goes according to plan and the billing isn’t messed up!